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Useful information about the Hotel Pickwick

Would you like to find out more about our hotel? Here you will find frequently asked questions and their answers.

If you are missing any information about the hotel or your stay in Lucerne, please contact us via our contact form or call us(+41 41 410 59 27).

Arrival & departure

Check-in is from 3.00 pm. There is a possibility to leave the luggage at the Mr. Pickwick Pub from 11.00 am. New arrivals use the entrance to the Mr. Pickwick Pub on the Reuss side and can check in at the bar. You will receive more information upon arrival.

Check-out must be no later than 11.00 am. Please drop the room key in the key box (on each floor or at the hotel entrance).

The reception is not manned. For questions, please report to Mr. Pickwick Pub from 9.00 am to 8.00 pm.

The reception team can be reached by phone between 9.00 am and 8.00 pm. From 8.00 pm to 9.00 am your call will be diverted to an external on-call service.

The nearest stop is called “Schwanenplatz”. You can reach the train or bus station of Lucerne in only 5 minutes on foot via the pier. From there you can get to numerous destinations by train or bus.

Please leave your packed luggage ready in your room Lock your room and put the key into the key box in the corridor. We will then safely store your luggage. Please pick up your luggage, no later than 5.00 pm from the pub.

If you arrive early or leave late, we recommend the use of lockers at the SBB train station.

You can find more info here:
24h lockers Lucerne train station

Hotel Pickwick is located in the middle of the old town and does not have its own parking.

We recommend using the Lucerne train station parking at the main station, as it is only a few minutes walk from the hotel. You can buy a multi-day ticket directly at the cash desks in the parking garage and choose your own days of stay, confirm and pay for them on the spot. During the prepaid time, you can leave the vehicle parked or enter and exit as many times as you like with the same ticket.

More info at parking-luzern.ch/mehrtageskarte

There is a cab stand at the bus station by the pier.

Taxi Olé: +41 (0)41 360 55 55
Taxi Hess: +41 (0)41 310 10 10.

Booking

The best way to book is through our website – it is not cheaper on any other platform. We assure you that with our «Best Price Guarantee».

Requests for group bookings can be sent to us by e-mail: hc.kc1718494265iwkci1718494265pleto1718494265h@noi1718494265tavre1718494265ser1718494265

Any booking through booking.com can be changed through their website. All direct bookings can be changed by sending us an e-mail request: hc.kc1718494265iwkci1718494265pleto1718494265h@noi1718494265tavre1718494265ser1718494265

If you do not cancel your reservation in writing 3 days before your arrival, we will charge your credit card the full price.

Vouchers from Mr. Pickwick or other Gastrag vouchers may be applied toward payment upon arrival at the hotel.

Good news: You can not only redeem your voucher in our partner hotels, but in all Gastrag locations. The Mr. Pickwick Pub in Lucerne is located directly on the ground floor below the hotel.

Our partner hotels are:
Hotel California in Zurich
Hotel New Elvezia in Ascona

Our restaurants & pubs:
Mr. Pickwick Pubs
Papa Joe’s
Mister Wong
Da Roberto and Da Ernesto
Restaurant Kohlmanns

Payment & Rates

We accept Visa, Amex, Eurocard, Maestro, Postcard, Diners Club, Reka- Checks and of course cash.

No, your credit card information serves as a guarantee. You pay on the spot at the hotel.

If you do not cancel your reservation in writing 3 days before your arrival, we will charge your credit card for one night.

The credit card is only used as a guarantee when booking via our website, but is necessary for this.

The Payment can be made directly at the hotel during your stay using any of the payment methods we accept.

When booking online at www.hotelpickwick.ch, the following credit cards can be deposited as a guarantee:

  • Mastercard
  • Visa
  • American Express
  • Diners Club

Cards from Postfinance are not accepted.

Best Price Guarantee states that the room rate cannot be found cheaper on any other website than on our own website hotelpickwick.ch – this is what we guarantee. You may find the same price on another booking platform, but there are no cheaper offers.

In addition, if you book through our own website, we do not have to pass on any fees to third parties.

Additional persons pay between CHF 35.- and 50.- per night, plus. 4.50 City Tax and Resort Fee per night

Service

The following banks are near the hotel:

  • Credit Suisse at Schwanenplatz
  • Post office or UBS at Lucerne train station

At the end of the pier (by the 24h bus station) you will find several banks. A Postomat is available at the train station across the river.

No, we do not offer laundry service.

Daily between 10.00 am and 3:00 pm.

We do not offer room service. However, you are welcome to grab something from the Mr. Pickwick Pub on the ground floor as take away.

Locations classified as Swiss Lodge offer all the core services of the hotel industry proportionately, but in a different way. Compared to the hotel industry, Swiss Lodge locations do not necessarily offer a shower and toilet in all rooms. Wardrobes and TV device are also no minimum requirements. However, Hotel Pickwick offers a shower and toilet in each room, as well as a TV and a closet. However, the certification shows that we meet the safety, condition and maintenance requirements according to the hotel industry.

You can find more information on the website of HotellerieSuisse

For more information, contact Luzern Tourismus AG (Zentralstrasse 5 at the train station, platform 1, phone 041 221 17 17). There you can get information about boat trips, museums, theaters, excursions, etc.

You can find out more about other experiences and current events on our website.

Food

The Hotel Pickwick does not offer breakfast.

We recommend a rich breakfast in our nearby restaurants: Hotel des Alpes, Kreuz, Starbucks, Bakery Heini, Bakery Merz, Manor Restaurant etc.

You can enjoy classic pub food and beer for lunch and dinner at the Mr. Pickwick Pub, located on the ground floor(pickwick.ch).

In our partner restaurant Da Ernesto you can enjoy Italian specialties: da-ernesto.ch. The restaurant is located just 1 minute walk from the hotel.

The Hotel Pickwick is located in the middle of the old town and the center of Lucerne with numerous bars and restaurants.

Our recommendation: Enjoy a beer in our Mr. Pickwick Pub in Lucerne and take part in one of our pub events.

Room equipment

Hotel Pickwick has 17 rooms. All information about our rooms and prices can be found here.

Wireless LAN is available throughout the house. There is also a computer with internet access at the reception. Please ask for the wireless access code at the bar of Mr. Pickwick Pub.

Our rooms have shower/WC, flat screen TV, room safe, tea & coffee facilities, free WIFI.

Air-conditioning is unfortunately not provided (due to the age and structure of the building). But we provide electric fans in each room.

All rooms are equipped with a safe. Please read the user manual carefully and secure your valuables. We assume no liability.

Yes, 1 shower towel and 1 hand towel is provided per guest in the room.

The rooms do not have a minibar in the room.
A kettle is available in each room to prepare tea or coffee.

Or treat yourself to something tasty at the Mr. Pickwick Pub in the basement(pickwick.ch).

Unfortunately, the hotel does not have barrier-free rooms.

In our pub in the basement you can read the “Neue Luzerner Zeitung”.

International newspapers and magazines are available at every kiosk.

No, dogs are not allowed at Hotel Pickwick.

Smoking is prohibited by law throughout Switzerland to protect employees in publicly accessible rooms. Smoking is also not allowed in the hotel rooms and in the pub.

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